{"id":13842,"date":"2023-05-15T11:59:52","date_gmt":"2023-05-15T11:59:52","guid":{"rendered":"https:\/\/www.vdocipher.com\/blog\/?page_id=13842"},"modified":"2025-05-07T05:56:26","modified_gmt":"2025-05-07T05:56:26","slug":"error-please-try-following-fixes-in-order-1-do-not-watch","status":"publish","type":"page","link":"https:\/\/www-uat.vdocipher.com\/blog\/error-please-try-following-fixes-in-order-1-do-not-watch\/","title":{"rendered":"Error: &#8220;Please try following fixes in order- 1. Do not watch&#8230;&#8230;&#8230;.&#8221;"},"content":{"rendered":"<p><b>Error with text message: Please try the following fixes in order. (1) do not watch in incognito&#8230;&#8230;<\/b><\/p>\n<p>This error is mostly observed if the viewer is watching the video in incognito mode on an Android browser or if they are trying to play videos in a <a href=\"https:\/\/www.vdocipher.com\/blog\/drm-compatibility-explanation\/\">non-updated and non-recommended browser.<\/a> Please check and ensure the videos are being played in normal mode(non-incognito) in a <a href=\"https:\/\/www.vdocipher.com\/blog\/drm-compatibility-explanation\/\">recommended and updated browser<\/a>. Below are the other possible suggestions for this issue.<\/p>\n<p><strong>\u00a0<\/strong><strong>1-<\/strong> Please check and ensure the 3 steps\u00a0 (Playing in normal mode, enabling Protected content, and Restart device) mentioned on the error message page have been followed by the viewer.<\/p>\n<p><strong>2-<\/strong> Usually this error can occur if the &#8216;Protected content\u2019 was not enabled in the browser.\u00a0 Steps to enable it on an Android Chrome browser are given below.<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Go to Chrome and click on the 3 button toggle at the top right&gt; Go to \u2018Settings\u2019 &gt; Go to \u2018Site settings\u2019<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Go to the \u2018Media\u2019 section<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Go to \u2018Protected content&#8217;<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Make sure that it is ticked as \u2018allowed\u2019.<\/li>\n<\/ul>\n<p><strong>3-<\/strong> Two other popular <a href=\"https:\/\/www.vdocipher.com\/blog\/drm-compatibility-explanation\/\">recommended browsers<\/a> which support secure playback on Android devices are updated \u2018Firefox\u2019 &amp; \u2018Edge\u2019. You can try them as well. Hence please review the above details, Let us know if the viewer observes issues with updated Firefox and Edge browsers as well.<\/p>\n<p><b>If the video is playing well on Firefox but showing this error on other browsers like Chrome\u00a0<\/b><\/p>\n<p>If the videos are not playing on all browsers except Firefox then we suspect your site page editor\/theme is removing the highlighted part -allow=\u201dencrypted-media\u201d from the Ifarme. The issue is being observed due to the integration error. Below is a detailed explanation and the solution to this issue.<\/p>\n<p>Sample Iframe:<\/p>\n<pre>\u201c&lt;iframe src=\u201d<a href=\"https:\/\/player.vdocipher.com\/playerAssets\/1.x\/vdo\/embed\/index.html#otp=20160313versIND313AMlFYwHZm80vw6MLcSo64oDQMqPMNYh3L8w22zEEWjw5Bj&amp;playbackInfo=eyJ2aWRlb0lkIjoiMDk4NDhkM2JkMTIyNDAwZTlmNWMyNTliOTE1OGQ1ODMifQ==\">https:\/\/player.vdocipher.com\/playerAssets\/1.x\/vdo\/embed\/index.html#otp=20160313versIND313AMlFYwHZm80vw6MLcSo64oDQMqPMNYh3L8w22zEEWjw5Bj&amp;playbackInfo=eyJ2aWRlb0lkIjoiMDk4NDhkM2JkMTIyNDAwZTlmNWMyNTliOTE1OGQ1ODMifQ==<\/a>\u201d style=\u201dborder:0;height:360px;width:640px;max-width:100%\u201d allowFullScreen=\u201dtrue\u201d <strong>allow=\u201dencrypted-media\u201d<\/strong>&gt;&lt;\/iframe&gt;\u201d<\/pre>\n<p>For browsers like Edge, Google Chrome &#8211; Video Embedding needs a tag i.e. allow=&#8221;encrypted-media&#8221; (as highlighted in the sample iFrame above) which is mandatory for embedding and playing videos, or else we get the error (Please ALLOW from Chrome settings &gt; Site settings &gt; Protected Content).<\/p>\n<p>While most 3rd party platforms\/webpages we embed and publish our iframe as it is without any distortion, some platforms\u2019 editor removes this highlighted part from the published iframe causing some issues.<\/p>\n<p>whereas, For browsers like Firefox &#8211; there&#8217;s no such dependency on any such tag, and works well without it too. Your website video pages having this issue will also most probably work on Firefox.<\/p>\n<p>Hence, kindly check the published iframe and ensure that allow=\u201dencrypted-media\u201d is not removed from the published page.<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Error with text message: Please try the following fixes in order. (1) do not watch in incognito&#8230;&#8230; This error is mostly observed if the viewer is watching the video in incognito mode on an Android browser or if they are trying to play videos in a non-updated and non-recommended browser. Please check and ensure the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":{"0":"post-13842","1":"page","2":"type-page","3":"status-publish","5":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.0 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Error: &quot;Please try following fixes in order- 1. 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Please check and ensure the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.vdocipher.com\/blog\/error-please-try-following-fixes-in-order-1-do-not-watch\/\" \/>\n<meta property=\"og:site_name\" content=\"VdoCipher Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/vdociphertech\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-07T05:56:26+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@vdocipher\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.vdocipher.com\/blog\/error-please-try-following-fixes-in-order-1-do-not-watch\/\",\"url\":\"https:\/\/www.vdocipher.com\/blog\/error-please-try-following-fixes-in-order-1-do-not-watch\/\",\"name\":\"Error: \\\"Please try following fixes in order- 1. 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