{"id":4735,"date":"2019-10-17T14:53:32","date_gmt":"2019-10-17T14:53:32","guid":{"rendered":"https:\/\/www.vdocipher.com\/blog\/?page_id=4735"},"modified":"2024-06-02T15:28:02","modified_gmt":"2024-06-02T15:28:02","slug":"android-chrome-compatibility-issue","status":"publish","type":"page","link":"https:\/\/www-uat.vdocipher.com\/blog\/android-chrome-compatibility-issue\/","title":{"rendered":"Android chrome shows error message &#8211; &#8220;Device\/browser couldn&#8217;t play video&#8221;"},"content":{"rendered":"<p><strong>Error message on Android phone\/tablet &#8211;<\/strong> <strong>Device\/Browser does not support premium content<\/strong><\/p>\n<p><b>Kindly follow below checks one by one. All checks may not be required, one should go to next check if the previous check did not work.<\/b><\/p>\n<p><b>Check 1<\/b>&#8211; Video should be tried to play in recommended browsers (in Android &#8211; updated Chrome or Edge). The browser should be updated. Detailed browser recommendations &#8211; https:\/\/www.vdocipher.com\/blog\/drm-compatibility-explanation\/<\/p>\n<p><b>Check 2<\/b> &#8211; Option 1 for resolution:<\/p>\n<p>If the device and browser are updated and from the recommended browsers, then either of the below 2 things can work.<\/p>\n<p>1- Go to chrome and click on the 3 button toggle at the top right&gt; Go to \u2018Settings\u2019 &gt; Go to \u2018Site settings\u2019<\/p>\n<ul>\n<li style=\"font-weight: 400;\">Go to the \u2018Media\u2019 section<\/li>\n<li style=\"font-weight: 400;\">Go to \u2018Protected content\u2019<\/li>\n<li style=\"font-weight: 400;\">Make sure that it is ticked as \u2018allowed\u2019.<\/li>\n<\/ul>\n<p>Screenshot attached.<\/p>\n<p>2-If the above doesn\u2019t work, then the user can try switching off and switching on the device.<\/p>\n<p><a href=\"https:\/\/www.vdocipher.com\/blog\/wp-content\/uploads\/2019\/10\/Screenshot-2019-10-17-at-8.21.07-PM.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4736\" src=\"https:\/\/www.vdocipher.com\/blog\/wp-content\/uploads\/2019\/10\/Screenshot-2019-10-17-at-8.21.07-PM.png\" alt=\"\" width=\"1377\" height=\"654\" srcset=\"https:\/\/www-uat.vdocipher.com\/blog\/wp-content\/uploads\/2019\/10\/Screenshot-2019-10-17-at-8.21.07-PM.png 1377w, https:\/\/www-uat.vdocipher.com\/blog\/wp-content\/uploads\/2019\/10\/Screenshot-2019-10-17-at-8.21.07-PM-300x142.png 300w, https:\/\/www-uat.vdocipher.com\/blog\/wp-content\/uploads\/2019\/10\/Screenshot-2019-10-17-at-8.21.07-PM-768x365.png 768w, https:\/\/www-uat.vdocipher.com\/blog\/wp-content\/uploads\/2019\/10\/Screenshot-2019-10-17-at-8.21.07-PM-1024x486.png 1024w\" sizes=\"auto, (max-width: 1377px) 100vw, 1377px\" \/><\/a><\/p>\n<p><b>Check 3<\/b> &#8211;\u00a0<\/p>\n<p>2 other popular browsers which may support Widevine HTML playback on android and can be tried are updated \u2018Firefox\u2019 &amp; &#8216;Edge&#8217;. User can try them.\u00a0<\/p>\n<p><b>Check 4<\/b> -Only After following the above 3 checks,\u00a0 If the issue is still observed then please contact our team at support@vdocipher.com with the below details.<br \/>\nPlease send us the following details-<br \/>\n1. Video ID<br \/>\n2. Device, OS, and browser details where the issue is observed.<br \/>\n3. Page access of the embedded video<br \/>\n4. IP address &#8211; check the issue again and immediately after that check the IP in google by searching &#8211; <b>My IP<\/b> on google, We will check that IP in logs.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Error message on Android phone\/tablet &#8211; Device\/Browser does not support premium content Kindly follow below checks one by one. All checks may not be required, one should go to next check if the previous check did not work. Check 1&#8211; Video should be tried to play in recommended browsers (in Android &#8211; updated Chrome or [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":{"0":"post-4735","1":"page","2":"type-page","3":"status-publish","5":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.0 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Android chrome shows error message - &quot;Device\/browser couldn&#039;t play video&quot; - VdoCipher Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vdocipher.com\/blog\/android-chrome-compatibility-issue\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Android chrome shows error message - &quot;Device\/browser couldn&#039;t play video&quot;\" \/>\n<meta property=\"og:description\" content=\"Error message on Android phone\/tablet &#8211; Device\/Browser does not support premium content Kindly follow below checks one by one. 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