{"id":8270,"date":"2021-07-04T18:28:04","date_gmt":"2021-07-04T18:28:04","guid":{"rendered":"https:\/\/www.vdocipher.com\/blog\/?page_id=8270"},"modified":"2024-05-20T08:37:23","modified_gmt":"2024-05-20T08:37:23","slug":"1002-network-error","status":"publish","type":"page","link":"https:\/\/www-uat.vdocipher.com\/blog\/1002-network-error\/","title":{"rendered":"1002 Network Error"},"content":{"rendered":"

Error message-<\/strong>\u00a0 Received error “1002. Network Error”.<\/p>\n

Causes-<\/strong> The error 1002 means that a network HTTP request failed without any status code. This could mean a connection timeout or any other connectivity issue. This is usually a temporary error.<\/p>\n

Fix for Desktop\/Laptop and Android Phone or Tablet<\/strong><\/p>\n

    \n
  1. Please ensure that their Chrome browser is updated. You can also check in chrome incognito window and also in Firefox browser, video might play without an issue.\u00a0<\/li>\n
  2. Try changing the network if available and see if the error appears again. Sometimes, simply activating and then disabling airplane mode can also reset the network.\u00a0<\/li>\n<\/ol>\n

    If the above doesn’t solve the problem, then please reach out to support@vdocipher.com with the below details<\/p>\n

      \n
    1. Are other videos playing? Or do they give the same error message? (If only 1 video has an error, please share the video id)<\/li>\n
    2. Does issue happen at very start of video or somewhere in middle of video ?<\/li>\n<\/ol>\n

      Fix for IOS\u00a0<\/strong><\/p>\n

        \n
      1. Try changing the network if available and see if the error appears again. Sometimes, simply activating and then disabling airplane mode can also reset the network.\u00a0<\/li>\n<\/ol>\n

        If the above doesn’t solve the problem, then please reach out to support@vdocipher.com with the below details<\/p>\n

          \n
        1. Are other videos playing? Or do they give the same error message? (If only 1 video has an error, please share the video id)<\/li>\n
        2. Does issue happen at very start of video or somewhere in middle of video ?<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

          Error message-\u00a0 Received error “1002. Network Error”. Causes- The error 1002 means that a network HTTP request failed without any status code. This could mean a connection timeout or any other connectivity issue. This is usually a temporary error. Fix for Desktop\/Laptop and Android Phone or Tablet Please ensure that their Chrome browser is updated. […]<\/p>\n","protected":false},"author":2,"featured_media":16917,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":{"0":"post-8270","1":"page","2":"type-page","3":"status-publish","4":"has-post-thumbnail","6":"entry"},"yoast_head":"\n1002 Network Error - VdoCipher Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vdocipher.com\/blog\/1002-network-error\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"1002 Network Error\" \/>\n<meta property=\"og:description\" content=\"Error message-\u00a0 Received error “1002. Network Error”. Causes- The error 1002 means that a network HTTP request failed without any status code. This could mean a connection timeout or any other connectivity issue. This is usually a temporary error. Fix for Desktop\/Laptop and Android Phone or Tablet Please ensure that their Chrome browser is updated. 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