Cause 1- This usually happens when you are using some cache plugin on the pages where video is embedded and that cache prevents our dynamic URLs from loading. Fix – Please remove any cache plugins from the video page and then try. (E.g. Wp super cache plugin can cause this) Cause 2- This error can also occur when an incorrect “client secret key” is entered in the VdoCipher wordpress/moodle plugin settings or if you had deleted the key from ‘config’ section in vdocipher dashboard Fix- Please ensure that the “config” section on the vdocipher dashboard also has the key that…
License load error: (“code”:6,systemcode”:1212433232)
Error Message - License load error: (“code”:6,systemcode”:1212433232) - When connected Mac Safari to HDMI This error means that the connection used was not detected to be secure. Fairplay streaming running on Safari is protected from screen capture. If the connection to HDMI is not secure i.e. either the cable or the screen is not HDCP complaint, then this error will come up. Most devices made in the last 2-3 years are HDCP compliant. There are two solutions for playback - 1. If the TV/monitor is a new model, then try with a different cable. Make sure the connection is not…
Flutter Android SDK for secure playback
The first (alpha) version of VdoCipher plugin is published and available for use in your flutter apps. Note: the plugin currently supports android only, iOS is not supported. To see installation instructions and the API Reference please visit the official publication on pub dev. https://pub.dev/packages/vdocipher_flutter To see more detailed code samples demonstrating fullscreen handling etc., please explore the sample flutter application project on GitHub. https://github.com/VdoCipher/sample_flutter_app API integration at backend along with above plugin at frontend - If you click on "Embed" button below any video in dashboard, then there is a "custom backend" section explaining API integration steps. Overall API…
Viewers and unable to see the video in the screen-sharing session.
Cause- The videos embedded through our services are DRM encrypted. This ensures that no hack/downloader can download or share the video. The Chrome browsers on certain computers can prevent screen recording/sharing owing to same DRM security. Many don't prevent it, but many can prevent it. What to do – You can try playing the video in the Firefox browser on the computer and then try to share your screen, it might work as Firefox usually doesn't prevent screen sharing. In case both chrome and firefox sharing are not working on the user's computer, then it means it can not work…
Error “To play this video, update from settings> General> Software update”.
Error message- Receiving error “To play this video, update from settings > General > Software update”. Causes- 1- This issue can be observed if you are using a non-recommended web browser. 2- Operating system for the device is not updated. Fix- 1- Ensure that you are using an updated recommended web browser. 2- Ensure the Operating system for the device is updated.
The Zenplayer gives an error 403 error getting video parameters
Error message- The Zenplayer gives an error 403 error getting video parameters This error occurs only in Android Zenplayer Cause- The above issue can happen if you are using some cache plugin on the pages where the video is embedded and that cache prevents our dynamic URLs from loading. The above issue can occur if you are using some cache plugin on the pages where the video is embedded and that cache prevents our dynamic URLs from loading. Fix- Please remove any cache plugins from the video page and then try. (E.g Wp super cache plugin can cause this) …