Message on Wordpress site when embedding via plugin “Error code 60072013 Time Expired” Reason - This usually happens when you are using some cache plugin on the pages where video is embedded and that cache prevents our dynamic urls from loading. What to do - Please remove any cache plugins from video page and then try. (E.g Wp super cache plugin can cause this) FAQs What do you need to do to prevent dynamic URLs from loading? Remove any cache plugins from the video page. What type of Video URLs are served via VdoCipher? Dynamic URLs with encrypted content.
Message on IOS Safari – “Click to Play”
Message on IOS Safari - “Click to Play” (And then clicking on it opens a new tab and then plays or sometimes not plays) This message should now not appear on IOS Safari for VdoCipher hosted videos but some older videos might have this issue. Kindly contact our team at support@vdocipher.com , and they will provide the solution.
Android Chrome: “Play on App” (And then clicking on it redirects it to Zenplayer)
Message Android Chrome or other browser - “Play on App” (And then clicking on it redirects it to Zenplayer) Reason - It can happen due to not rightly configured settings for VdoCipher integration Or User not watching on updated Chrome cognito window. (not incognito) What to do - Firstly, this is to understand - Click on app will play via our zenplayer app securely, so it is not an issue. But yes, it can be possibly corrected for HTML5 playback. 1. Ensure that video is being watched in updated Chrome on Android. (In normal cognito window, not incognito window)…
Desktop Issue: Asking for allowing/installing Flash despite using HTTPs on domain
Message showing on Desktop Chrome or Firefox - Asking to allow playing through Flash or Installing Flash player. Reason - It can happen due to not rightly configured settings for VdoCipher integration. What to do - 1. Ensure your site domain is in https or you are testing in http://localhost It is a must requirement by browsers for playing HTML5 content. 2. Kindly ensure that the Iframe or URL finally rendered on site has allow="encrypted-media" included in it. Many themes remove it from final rendered url, thus causing flash to play instead of html5. An example of this happening…
Android chrome shows error message – “Device/browser couldn’t play video”
Error message on Android phone/tablet - Device/Browser does not support premium content Kindly follow below checks one by one. All checks may not be required, one should go to next check if the previous check did not work. Check 1- Video should be tried to play in recommended browsers (in Android - updated Chrome or Edge). The browser should be updated. Detailed browser recommendations - https://www.vdocipher.com/blog/drm-compatibility-explanation/ Check 2 - Option 1 for resolution: If the device and browser are updated and from the recommended browsers, then either of the below 2 things can work. 1- Go to chrome and click…
Desktop issue: ‘Device/browser does not support premium content’ Or ‘Update Device/browser’
Error message on Desktop/Laptop - 'Device/browser does not support premium content' or 'Device browser update: 6002' Kindly follow below checks one by one. All checks may not be required, one should go to next check if the previous check did not work. Check 1- Video should be tried to play in recommended browsers (in Laptop - updated Chrome, Firefox, or Edge). The browser should be updated. Detailed browser recommendations - Check 2- If the chrome and device are updated and from the recommended browsers, then try below - Go to chrome and click on the 3 button toggle at…