Message showing on Desktop Chrome or Firefox - Asking to allow playing through Flash or Installing Flash player. Reason - It can happen due to not rightly configured settings for VdoCipher integration. What to do - 1. Ensure your site domain is in https or you are testing in http://localhost It is a must requirement by browsers for playing HTML5 content. 2. Kindly ensure that the Iframe or URL finally rendered on site has allow="encrypted-media" included in it. Many themes remove it from final rendered url, thus causing flash to play instead of html5. An example of this happening…
Android chrome shows error message – “Device/browser couldn’t play video”
Error message on Android phone/tablet - Device/Browser does not support premium content Kindly follow below checks one by one. All checks may not be required, one should go to next check if the previous check did not work. Check 1- Video should be tried to play in recommended browsers (in Android - updated Chrome or Edge). The browser should be updated. Detailed browser recommendations - https://www.vdocipher.com/blog/drm-compatibility-explanation/ Check 2 - Option 1 for resolution: If the device and browser are updated and from the recommended browsers, then either of the below 2 things can work. 1- Go to chrome and click…
Desktop issue: ‘Device/browser does not support premium content’ Or ‘Update Device/browser’
Error message on Desktop/Laptop - 'Device/browser does not support premium content' or 'Device browser update: 6002' Kindly follow below checks one by one. All checks may not be required, one should go to next check if the previous check did not work. Check 1- Video should be tried to play in recommended browsers (in Laptop - updated Chrome, Firefox, or Edge). The browser should be updated. Detailed browser recommendations - Check 2- If the chrome and device are updated and from the recommended browsers, then try below - Go to chrome and click on the 3 button toggle at…
Desktop Issue: ‘3016 or 3015- ERROR PARSING/PROCESSING VIDEO’
Message showing on Desktop Chrome or Firefox - “3016/3015 - ERROR PARSING/PROCESSING VIDEO” Reason - It can happen due to some encoding issue in the raw video or certain extension/virus/adware in viewer device. What to do - First, Ensure that the chrome or firefox is latest updated. Then try in other browser than current. (e.g firefox if error is in chrome) Ensure that viewer tries playing without any extension installed. Adblock plugin/extensions are the common one giving errors. So, it is good to check in Chrome or Firefox Incognito with no plugin/extension working on browser. Incognito browser mode generally works…
Security technology explanation in detailed videos
All security features on all devices explained in detailed video Desktop Browsers Security Overview Android Browsers & Android Apps Security Overview iOS Browsers & iOS Apps Security Overview Screen Capture block security overview
Android Issue: ‘3016/3015/3014- ERROR PARSING/PROCESSING VIDEO’
3016/3015/3014 - When observed on an Android device Cause– This error can be temporary in nature or it can happen because some android chrome browsers are not compatible with Google Widevine DRM. This is an error that Google also knows of and doesn’t have a permanent fix. Fix- 1- Ensure that the Android OS version is greater than 5 and Chrome browser is latest updated. 2- Try using a different compatible browser on Android - Try updated Firefox and updated Edge.